Refund policy
Returns & Refunds Policy
Overview We want you to love every purchase from Toluasen. If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
You can initiate a return directly from your account by logging in and selecting the order you'd like to return. Simply follow the on-screen instructions to submit your return request. Alternatively, you can contact us at contact@toluasen.com with your order number and reason for return.
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale
- Items that have been used, damaged, or altered after delivery
- Gift cards
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges If you received a damaged or defective item, we will gladly exchange it. Please contact us at contact@toluasen.com within 7 days of receiving your order.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Original shipping charges are non-refundable.
Late or Missing Refunds If you haven't received your refund within 10 business days, please check with your bank first, then contact us at contact@toluasen.com and we'll look into it right away.